Elevating your dining experience with exquisite culinary artistry.
Refund Policy
CANCELLATIONS & REFUNDS
Last updated: September 10, 2026
Los Feliz Catering provides highly personalized services, with menus, sourcing and staffing arranged specifically for each client. Because dates are reserved in advance and preparation often begins well before the service, the following cancellation and refund terms apply.
BOOKING & RETAINERS
A booking is confirmed once the proposal is accepted and the required retainer is received. Unless otherwise stated in your proposal, a 30% booking retainer is required.
The retainer is applied toward the final balance. If a booking is canceled, some or all of the retainer may be retained to cover reserved time, menu development, planning already completed and nonrecoverable expenses.
PRIVATE CHEF SERVICES & MEAL DROPS
For cancellations made:
• Seven or more calendar days before the scheduled service: Payments will be refunded, less completed planning work and any nonrecoverable expenses.
• Between 72 hours and seven days before the scheduled service: 50% of the chef or service fee, plus any nonrecoverable expenses, will be due.
• Less than 72 hours before the scheduled service: The full chef or service fee, plus any nonrecoverable expenses, will be due.
GATHERINGS, BOUTIQUE CATERING & CULINARY EXPERIENCES
For private dinners, gatherings, cooking classes, tastings and other events, cancellations made:
• Fourteen or more calendar days before the event: Payments beyond the booking retainer will be refunded, less completed planning work and any nonrecoverable expenses.
• Between seven and thirteen days before the event: 50% of the service fee, plus any nonrecoverable expenses, will be due.
• Less than seven days before the event: The full service fee, plus any nonrecoverable expenses, will be due.
Larger events or bookings requiring significant advance preparation, travel or staffing may be subject to a different cancellation schedule. Any such terms will be included in the individual proposal.
GROCERIES & THIRD-PARTY EXPENSES
Groceries, specialty ingredients, wine, rentals, staffing, travel, equipment and other client-specific purchases are nonrefundable once they have been purchased or committed to a third party.
DATE CHANGES
Requests to move a booking are subject to availability and must be made in writing. When sufficient notice is provided, payments may be transferred to a new date at the discretion of Los Feliz Catering. Short-notice date changes may be treated as cancellations.
FINAL GUEST COUNTS & MENU CHANGES
Final guest counts, dietary information and menu details must be provided by the deadline stated in the proposal. Reductions after that deadline may not reduce the final balance, as food, staffing and other arrangements may already have been confirmed. Additions are subject to availability and may result in additional charges.
PREPARED FOOD
Because meals and menus are made to order using perishable ingredients, prepared food cannot be returned once it has been delivered, collected or served. Refunds are not ordinarily offered for unused food or personal taste preferences.
If an order is incorrect or there is a concern regarding quality or food safety, please contact Los Feliz Catering as soon as possible. Depending on the circumstances, an appropriate resolution may include a replacement, account credit or refund.
CANCELLATION BY LOS FELIZ CATERING
In the unlikely event that Los Feliz Catering must cancel a service, the client will receive a refund of amounts paid for services not provided. When possible and agreeable to the client, the booking may instead be transferred to another available date.
HOW TO CANCEL
All cancellation and date-change requests must be submitted in writing to info@losfelizcatering.com. A cancellation becomes effective when the written request is received.
Individual proposals or service agreements may contain terms tailored to a particular booking. If those terms differ from this general policy, the signed proposal or agreement will control.