Terms & Conditions

TERMS & CONDITIONS

Last updated: September 10, 2026

 

These Terms & Conditions apply to the Los Feliz Catering website and to services provided by Los Feliz Catering. By booking a service, accepting a proposal or using this website, you agree to these terms.SERVICESLos Feliz Catering provides private chef services, recurring meal support, prepared meal drops, boutique catering, private dinners, cheeseboards and grazing tables, wine and culinary experiences, cooking classes and related services.The specific scope, date, location, menu, estimated guest count, staffing and pricing for each booking will be described in the client’s proposal or service agreement. If an individual proposal conflicts with these general terms, the accepted proposal will control.

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PROPOSALS & BOOKINGS

 

Proposals are based on the information available at the time they are prepared and are valid for the period stated in the proposal.A date is not reserved until the proposal has been accepted and the required booking retainer has been received. Inquiries, conversations and draft menus do not constitute confirmed bookings. Los Feliz Catering may decline a booking when the requested service, location, timing, kitchen conditions or other circumstances cannot be accommodated safely or professionally.

 

 

PRICING & PAYMENT

 

Pricing may include chef labor, menu planning, food preparation, service, delivery and other items described in the proposal.Groceries, specialty ingredients, wine, staffing, rentals, travel, parking, equipment and other outside expenses may be billed separately unless expressly included in the quoted price.Any initial grocery or expense estimate is provided in good faith but may change based on availability, market pricing, guest count, menu changes and client requests. Receipts or an expense summary may be provided when applicable.Payments must be made according to the schedule stated in the proposal or invoice. Failure to make a required payment may result in the date being released or the service being suspended or canceled.

 

SEASONAL MENUS & SUBSTITUTIONS

 

Menus are developed around seasonality, market availability and the client’s preferences. Because ingredients are sourced from farms, markets and specialty producers, availability cannot always be guaranteed.Los Feliz Catering may make reasonable substitutions when an ingredient is unavailable, unsuitable or not at its best. Substitutions will preserve the overall spirit and quality of the agreed menu whenever possible.Menus may also be adjusted when necessary to accommodate dietary needs, food safety, venue limitations or changes in guest count.

 

 

CLIENT CHANGES

 

Requests to change the menu, service time, location, guest count or scope of service must be submitted as early as possible.Changes are subject to availability and may result in revised pricing. Los Feliz Catering cannot guarantee that requests made after the final planning deadline can be accommodated.Reductions in guest count or services after ingredients, staff, rentals or other resources have been committed may not reduce the final balance.

 

 

CLIENT RESPONSIBILITIES

 

The client agrees to provide complete and accurate information regarding:• The service address and event schedule• The expected guest count• Dietary restrictions and known food allergies• Kitchen facilities and available equipment• Building, parking, loading and security requirements• Any conditions that could affect safe or timely serviceFor on-site cooking, the client must provide reasonable access to a clean, functional and safe workspace with working water, electricity, refrigeration and cooking equipment appropriate for the agreed service, unless other arrangements have been made in writing.Children, pets and guests must be kept at a safe distance from active cooking, hot equipment, knives and service areas. Delays caused by inaccessible premises, incomplete facilities or undisclosed site restrictions may result in additional charges or modifications to the service.

 

 

ALLERGIES & DIETARY REQUIREMENTS

 

All allergies and dietary restrictions must be disclosed in writing before menu approval and again if circumstances change.Los Feliz Catering will take reasonable care when accommodating disclosed dietary requirements. However, ingredients may be produced, stored or prepared in environments that also handle common allergens. Unless specifically agreed otherwise, a completely allergen-free environment cannot be guaranteed.The client is responsible for communicating relevant menu and allergen information to their guests. A severe or medically diagnosed allergy should be discussed directly with Los Feliz Catering before booking so that the requested service can be evaluated safely.

 

 

FOOD HANDLING & LEFTOVERS

 

Los Feliz Catering follows reasonable food-safety practices during preparation, transportation and service.After prepared food has been delivered, collected, served or left with the client, the client assumes responsibility for its storage, refrigeration, reheating and consumption. Perishable food should be refrigerated promptly and handled according to any instructions provided.Los Feliz Catering is not responsible for food that has been improperly stored, transported, reheated or left at unsafe temperatures after control of the food has passed to the client.

 

 

ALCOHOL & WINE EXPERIENCES

 

Wine pairings and tastings are intended for guests who are 21 years of age or older.Unless expressly arranged through an appropriately licensed seller or provider, Los Feliz Catering does not independently sell alcoholic beverages. Wine may be purchased directly by the client or obtained through an appropriately licensed retailer or supplier.The client is responsible for ensuring that alcohol service at the location complies with applicable laws and venue rules. Alcohol will not knowingly be served to anyone under 21 or to a guest who appears visibly intoxicated.Wine recommendations reflect professional judgment and personal taste; individual preferences and responses to wine will vary.

 

 

STAFFING & OUTSIDE VENDORS

 

When a booking requires servers, bartenders, rental providers or other outside professionals, Los Feliz Catering may coordinate those services on the client’s behalf.Third-party services are subject to their own availability, pricing and policies. Once committed, those costs may be nonrefundable. Los Feliz Catering is not responsible for the independent acts or omissions of a vendor not directly employed or controlled by Los Feliz Catering.

 

 

SERVICE TIMES & OVERTIME

 

The proposal will state the scheduled service period when applicable. If service is extended because of client requests, guest delays, venue delays or changes to the agreed schedule, additional labor or overtime charges may apply.

 

 

CANCELLATIONS, DATE CHANGES & REFUNDS

 

All cancellations, postponements and refund requests are governed by the Los Feliz Catering Cancellations & Refunds Policy and any service-specific terms contained in the accepted proposal.Cancellation and date-change requests must be submitted in writing.

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PRIVACY & DISCRETION

 

Los Feliz Catering respects the privacy of every client. Client names, home addresses, schedules, personal information and details of private or professional environments are treated with discretion.Los Feliz Catering will not knowingly publish a private client’s name, image, residence, event details or identifying information for promotional purposes without permission.Clients and guests may not photograph or record Los Feliz Catering or its staff for commercial, promotional or media use without prior consent. Additional confidentiality agreements or NDAs may be arranged when requested before booking.Personal information collected through the website or during the booking process is handled according to the Los Feliz Catering Privacy Policy.

 

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PHOTOGRAPHY

 

Los Feliz Catering may occasionally photograph food, tablescapes or other work for portfolio purposes only when doing so is permitted.No recognizable guest, private residence, confidential location or identifying client information will be published without consent. A client may request a completely camera-free service at any time before the booking.

 

 

WEBSITE CONTENT

 

Website photographs, written content, branding and other original materials belong to Los Feliz Catering or are used with permission. They may not be copied, reproduced or used commercially without written authorization.Website descriptions and sample menus are provided for general information and inspiration. They do not guarantee the availability of a particular dish, ingredient, date or service.Los Feliz Catering may update website content, services, pricing and these Terms & Conditions as the business develops. Changes will apply prospectively from the date they are posted.

 

 

LIMITATION OF LIABILITY

 

To the fullest extent permitted by law, Los Feliz Catering will not be responsible for indirect, incidental or consequential losses arising from a service or the use of this website.For claims arising from a particular booking, Los Feliz Catering’s total liability will not exceed the amount paid for the affected service, except where liability cannot legally be limited or excluded.Nothing in these terms excludes responsibility for fraud, willful misconduct, violation of law or any other responsibility that cannot be waived under applicable law.

 

 

EVENTS BEYOND REASONABLE CONTROL

 

Los Feliz Catering is not responsible for delays or inability to perform caused by circumstances beyond reasonable control, including severe weather, wildfire, natural disaster, government restrictions, widespread power outages, transportation interruptions, serious illness or emergencies affecting the service location.When such an event occurs, both parties will make a good-faith effort to reschedule or find a reasonable alternative. Any refund, credit or rescheduling arrangement may be reduced by work already completed and nonrecoverable expenses.

 

 

GOVERNING LAW

 

These terms and all bookings are governed by the laws of the State of California.Before beginning formal legal proceedings, the client and Los Feliz Catering agree to make a good-faith effort to resolve the concern directly. If a dispute cannot be resolved informally, it will be handled by a court with appropriate jurisdiction in Los Angeles County, California.

 

SEVERABILITY

 

If any part of these terms is determined to be invalid or unenforceable, the remaining provisions will continue in effect.

CONTACT

Questions regarding these Terms & Conditions may be directed to:Los Feliz www.losfelizcatering.com">Cateringinfo@losfelizcatering.comwww.losfelizcatering.com